1. Scope
This policy explains how Bhusoft LLC handles personal information on bhusoft.com, in the BhuNova setup flow, and in Bhusoft-hosted BhuNova chat widgets and microsites. A business that installs BhuNova may have its own privacy notice covering its website, visitors, and use of the assistant.
Other products linked from this site may operate on separate websites under their own privacy policies. This policy does not replace those notices or any separate agreement with a business customer.
2. Information We Collect
What we receive depends on how you use the site and BhuNova:
- Messages and requests: information you send by email, through the Bhusoft demo chat, or in a BhuNova support or sales form, including your name, email address, optional phone or company, and message.
- BhuNova setup content: a site owner's business name, contact email, selected settings, website URLs, pasted text, uploaded documents, and any AI provider configuration they supply. Public pages from submitted websites may be imported into the assistant's knowledge base.
- Chat content: visitor prompts, AI responses, and conversation history sent to operate an assistant. A site owner may enable storage of visitor chat transcripts for later review; this option is off by default.
- Technical data: request metadata such as IP address, browser or device information, referring page, timestamps, and information needed for security, rate limiting, and troubleshooting. The Bhusoft demo chat may include messages and this metadata in its service logs.
3. How We Use Your Information
We use this information to:
- Set up and operate assistants, import authorized website content, and answer visitor questions.
- Process support and sales requests and deliver them to the relevant site owner.
- Respond to inquiries, verify website installation, and provide service-related support.
- Protect the service through bot checks, rate limits, abuse detection, and troubleshooting.
- Meet applicable legal obligations and protect users, customers, and our services.
Where applicable law requires a legal basis, these purposes may rely on providing a requested service or fulfilling a contract, our legitimate interests in operating and securing the service, a legal obligation, or consent where we specifically ask for it. The appropriate basis depends on the activity and jurisdiction.
4. AI and BhuNova
To answer a chat request, BhuNova sends the recent conversation and relevant assistant configuration, including the site owner's imported knowledge base and source links, to the configured AI service. Bhusoft-hosted assistants use an OpenAI API when configured; an owner may instead provide an OpenAI-compatible service and their own API key. Provider processing, retention, and model-training practices depend on that provider and its applicable terms. Do not enter sensitive personal information into a chat or upload it as knowledge unless it is necessary and you have permission to do so.
The Bhusoft demo chat may also send messages to OpenAI and may store conversation logs with IP address and browser metadata for troubleshooting and service operations when log storage is available. If configured, BhuNova may send chat messages to an AMARA moderation service before calling the selected model provider. Bhusoft does not control how a third-party AI provider uses submitted content to improve its models; review the selected provider's terms and privacy notice before using it.
Browser voice input is optional. When enabled and accepted by a visitor, speech recognition may be performed by the visitor's browser or its speech service; BhuNova receives the resulting text and processes it like a typed message. Bhusoft does not receive an audio upload through this feature. A site owner must provide visitors with a clear voice notice.
5. Sharing and Service Providers
We do not sell personal information. Depending on the feature used, information may be disclosed to:
- Infrastructure and verification providers: Cloudflare hosts parts of the service, stores assistant configurations and eligible chat records, and provides Turnstile bot verification for certain forms.
- AI providers: OpenAI or a site owner's selected OpenAI-compatible provider receives the content needed to respond. Optional moderation may route messages through AMARA.
- Site owners: Support and sales requests submitted through an embedded assistant include the details entered by the visitor and are stored for, and may be forwarded to, that assistant's site owner. If the owner enables transcripts, chat snapshots are stored for later review.
- Other recipients: We may disclose information to comply with law, address abuse or security issues, or in connection with a business transfer, subject to applicable requirements.
6. Security
We use measures such as access controls, origin-bound chat sessions, request limits, bot verification for certain forms, and encryption of site-owner-supplied AI API keys stored in assistant configuration. No internet service can guarantee complete security. Please avoid submitting information that is not needed to use the service.
7. Retention
Retention depends on the type of information, the assistant owner's configuration, operational needs, and applicable law. BhuNova assistant configuration and imported knowledge remain stored while the assistant operates. Support and sales requests are stored as records. Visitor transcripts are off by default; when an owner enables them, conversation snapshots may be saved for later review. The current service does not provide an automatic deletion deadline or self-service transcript export/deletion tool. Contact us to request review or deletion; we will assess requests under applicable law and any customer obligations. Third-party AI providers may retain data under their own terms.
8. Your Choices and Rights
Site owners can choose whether to enable visitor transcript storage and browser voice input during BhuNova setup. Visitors can choose not to use voice input or to send a support or sales request. If an assistant is installed on another business's website, that business may also be responsible for handling requests about its visitors and submitted content.
Depending on where you live, and subject to applicable exceptions, you may be able to:
- Request access to, correction of, or deletion of personal information we hold about you.
- Request a portable copy or restriction of processing, or object to certain processing.
- Withdraw consent where consent is the basis for processing and complain to a relevant privacy authority.
To make a request, email contact@bhusoft.com with enough information to identify the relevant assistant or conversation. We may need to verify your identity or coordinate with the website owner before acting. Rights requests are handled as required by applicable law; we do not currently offer a self-service privacy dashboard.
9. Browser Storage and Bot Checks
Some features use browser storage. For example, BhuNova remembers a visitor's voice-input acknowledgement in session storage for that browser session. Cloudflare Turnstile is used on certain forms to detect automated abuse and may process device and network signals under Cloudflare's privacy terms. Hosting and security providers may also process request logs and use necessary cookies or similar technologies. You can manage browser storage and cookies in your browser settings, although blocking them may affect some features. This site does not provide a separate advertising-cookie preference center.
10. Other Websites
Links to other products, websites, or integrations may take you to services we do not operate. Their own terms and privacy notices apply to information you provide there. Site owners are responsible for ensuring they have permission to submit websites, files, and other material for use as their BhuNova assistant's knowledge.
11. Children
Bhusoft's services are not intended for people under 18. If you believe a child has submitted personal information through this site or a BhuNova assistant, contact us so we can review the request and take appropriate steps.
12. International Processing
Bhusoft and the hosting, verification, and AI providers used for a request may process information in countries outside your own. Privacy laws vary by location. Where required, we will use appropriate measures for international transfers; using the service is not treated as a substitute for safeguards required by law.
13. Changes to This Policy
We may update this notice as our services or legal obligations change. The revised date will appear above, and we will provide additional notice where required by law.
14. Contact
If you have any questions about this Privacy Policy or our privacy practices, please contact us: